We want you to feel confident buying from us, that’s why we offer a 7-day Online exchange policy on (WAIST TRAINERS ONLY). If the product ordered is the wrong size you have 7 days to send back unworn merchandise, with all tags still attached for a exchange. All exchanges are subject to quality Approval. In-Store Returns within 24 hours plus fee. Sales receipt is required upon return to receive credit.
The customer is responsible for return shipping.
**STORE CREDIT ONLY** NO REFUNDS**
Our policy lasts 7 days after receipt. Your credit will be for the amount of the order less the shipping charge. Upon receipt, the garment will be inspected and must be in the same condition as received with all tags intact to be issued a store credit. Store credit expires in 90 days. Defective items must be reported within 2 days of receipt according to tracking. Our policy lasts 7 days after receipt. If 7 days have passed since delivery, unfortunately we can’t offer you a store credit. If you are within the 7 day period, you are eligible for a store credit.
EXCHANGE SHIPPING IS $10 + A $5 RESTOCKING FEE. *$15*
WE DO SUGGEST TO TRY THE PRODUCT OVER CLOTHING TO INSURE IT IS THE CORRECT SIZE.
To qualify for exchange, items must be received in our warehouse within 7 days after received. USPS confirms delivery via the package tracking number. To qualify for an exchange the following conditions must be met: Prior to mailing the product to be exchange back our company you must purchase the "Product Exchange" option. This will cover the shipping fee to ship your new item to the shipping address on file and also the restocking fee. You will also have the option to select the size that is needed.
Exchanges can be a hassle But We here to cater to you and make your selection less stressful.
For health reasons and hygiene concerns we ask that you wear a shirt when trying on waist cincher garment.
- NO INTERNATIONAL EXCHANGES
- International Orders:Please note that international orders are final. At this time we cannot accept returns or exchanges for them.
Exchanges can take up to 3-5 business days to process and 7-10 for Shipping.
Please Provide a CORRECT ADDRESS, We are not Responsible addresses that are Typed in Wrong as we only will ship the address that you provide us- Make sure to email us your return tracking number to expedite the exchangeprocess.Thanks!
THESE ARE INTIMATE GARMENTS - DUE TO THE HYGIENIC NATURE OF THESE PRODUCTS AND THE UNITED STATES HEALTH REGULATIONS, WE CANNOT ACCEPT RETURNS OR MAKE EXCHANGES (On any Washable, Reusable or Absorbent Incontinence products ) AFTER THE ORIGINAL PACKAGE HAS BEEN OPEN & WORN. THAT IS HOW WE KEEP ALL ITEMS BRAND NEW AND UNTOUCHED.
PLEASE CHOOSE YOUR SIZES CAREFULLY BY USING OUR SIZE CHARTS FOR EACH OF OUR BRANDS.
If you ordered by height and weight, you ordered the right size. Cinchers have about 5 inches space between it (the opening) before closing. It's Not suppose to touch. Then you have to pull it together and I mean really pull. Start with trying to get the first hook. You may have to stand in the mirror. The cincher to your waist is like braces on your teeth. It's forcing the shape so it has to be tight and uncomfortable until you get used to it which takes a few days. Wear it for an hour or two the first week and then move up.
WE DO NOT OFFER Regular REFUNDS.
(A Refund may be Issued for out of stock items or Store credit Only)
***ALL PURCHASES ARE NON-REFUNDABLE. ALL SALES ARE FINAL!!!
Please Note: If you are outside the Tacoma area Please call for availability before driving to the store-
**STORE CREDIT ONLY** NO REFUNDS**
The MSW Backing
MSW stands behind all of its products and wants to make sure you are satisfied with every purchase. Defected or flawed products are rare because it is our policy to inspect any outgoing packages. If we miss something, please let us know before you remove any labels or use any gear so we can make it right.
For any other details please check out our FAQs & Policies support page. If you still have questions feel free to Contact Us.